FAQ

Frequently Asked Questions

What types of pizza ovens do you sell?

We offer a wide range of pizza ovens, including wood-fired, gas-powered, and electric models. Whether you need a portable option for small gatherings or a larger, commercial-grade oven, we have something to suit every budget, style, and need.

How do I choose the right pizza oven for my needs?

Choosing the right pizza oven depends on a few factors:

  • Size – Consider how much space you have and how many pizzas you want to cook at once.

  • Fuel Type – Do you prefer the traditional smoky flavour of wood fire, the convenience of gas, or the precise control of electric heating?

  • Usage – Will the oven be used for small family meals, large parties, or commercial purposes?

If you need help deciding, don’t hesitate to reach out to our friendly customer service team for personalised advice.

What is the best pizza oven for beginners?

For beginners, we generally recommend gas or electric pizza ovens. These are easier to control and require less maintenance than wood-fired ovens. Our [insert model name] is particularly beginner-friendly and comes with simple, easy-to-follow instructions to get you started.

How long does it take to cook a pizza in a pizza oven?

Cooking times depend on the oven and the thickness of your pizza. Here's an average guide:

  • Wood-fired ovens: 90 seconds to 3 minutes

  • Gas ovens: 5 to 7 minutes

  • Electric ovens: 8 to 10 minutes

Be sure to check your pizza regularly and rotate it as necessary for even cooking.

Do your pizza ovens come with a warranty?

Yes, all of our pizza ovens come with a manufacturer's warranty. However, the length and coverage of the warranty can vary by brand and model. Most warranties last from one to five years, and the specific details will be available on each product page. Always check the product details for the full terms of the warranty.

Do I need any special tools or experience to use a pizza oven or barbecue?

Not at all! Our products are designed to be easy to use, no matter your experience level. Each item comes with clear, step-by-step instructions, and we are always here to help if you need further guidance.

What kind of fuel do your pizza ovens and fire pits use?

We offer wood, gas, and multi-fuel options across our range. The fuel type varies depending on the specific product. Each product page will list the required fuel type, but if you’re uncertain, just get in touch, and we’ll help guide you to the right choice.

Are outdoor heaters and fire pits safe for use on decking or patios?

Yes, many of our outdoor heaters and fire pits are safe for use on decking or patios, as long as they are used according to the safety instructions. It’s always a good idea to place them on a heat-resistant surface and ensure there are no flammable materials nearby.

Can I use these products all year round?

Absolutely! Our outdoor heaters and fire pits are perfect for colder months, while pizza ovens and barbecues can be enjoyed year-round. Just remember to store or cover your products during particularly harsh weather to maintain their longevity.

Do I need a large outdoor space to use your products?

Not at all! We have options to suit any size space, whether it’s a small balcony, a cosy patio, or a large garden. No matter the size of your outdoor area, we can help you find the perfect product to match.

Do your products come assembled?

Some of our products come pre-assembled, while others require a bit of easy assembly. Clear instructions are included, and we’re here to help if you need any assistance during the process.

How long does delivery take?

Delivery times vary depending on the product and your location. Most items arrive within two to five working days, but please note that certain products may take longer, particularly if they’re larger or from specific brands. You’ll receive tracking information once your order has been dispatched, so you can keep an eye on its journey.

Do you deliver across the United Kingdom?

Yes, we deliver throughout the UK, including both mainland and more remote areas. We work with trusted couriers to ensure your order reaches you quickly and safely.

What if something arrives damaged or incomplete?

We aim to pack your order securely, but if anything arrives damaged or missing parts, please contact us immediately. We’ll work with you to resolve the issue quickly. Do note that returns and replacements may vary depending on the brand, so we’ll provide specific instructions for each case.

Can I return an item if I change my mind?

Different brands have different return policies. Some brands may require items to be returned within a certain timeframe or with specific conditions. Always check the product page for full return details. If you need any help with your return, our team is always ready to assist.

Do you offer free shipping?

Yes, we offer free standard delivery on orders over £50 within the UK. For orders under £50, a small delivery charge will apply. We aim to get your items to you as quickly and efficiently as possible.

How do I clean and look after my pizza oven, barbecue, or fire pit?

It’s important to clean your products regularly to keep them in great condition. After each use, allow everything to cool completely, then wipe down and remove any ash or food residue. Avoid harsh chemicals and, for longer-lasting protection, consider covering your gear when not in use.

Do your products come with a warranty?

Yes, most of our products come with a manufacturer’s warranty. The length and terms of the warranty depend on the brand and product, so be sure to check the product page for full details. If you have any questions or need assistance with a warranty claim, just let us know, and we’ll be happy to help.

Do you sell gift cards?

Yes, we offer digital gift cards that can be used across our entire range. They’re perfect for birthdays, housewarmings, or as a treat for someone who loves cooking outdoors.

How can I get in touch with you?

We are always here to help! Whether you have a question about our products, need assistance with an order, or just want to chat about outdoor cooking, head to our Contact Us page. We aim to respond to all queries within one working day.